Return policy

Returns and refunds

Jewellery returns are controlled for hygiene, completeness, and product condition.

Eligible cases

Damaged, wrong, incomplete, or materially defective items can be reviewed after delivery through the return request page.

Returned or RTO products remain in return-pending-QC until the seller verifies pair completeness, stones, usage, damage, and packaging.

Refunds are queued only after the return is approved and QC confirms the eligible resolution.